Infolink

Infolink is the creator the Product Support Environment (PSE)SM.  The PSE is designed for technology companies who have challenges with post-sales support of their products.  It may be that support requirements are growing faster than you can react or are overwhelming your engineering team.  Or it may be that support costs are rising rapidly or that you have not found an effective way to channel customer feedback into your product development cycle.

The PSE provides a 3-dimensional solution to support which includes the technology (hosted support suite), the technical support services and the Product Knowledge FeedbackSM process to improve the product  Unlike other vendors who only provide tools or only people, we provide a complete solution that turns post-sales support into an asset for growth instead of a risk, and "eliminates" unneeded support in the future through product improvement.